01
A new order becomes a deal in the CRM
Before the manager refreshes the store admin panel all day and copies orders into the CRM, and the evening orders are noticed the next morning.
After an order placed in the store appears in the CRM within minutes with the customer, the items, the address and the payment method; the manager calls right away.
02
The delivery status goes back to the store
Before the parcel has been sent, but the store still says 'processing', and the customer writes to ask.
After when the CRM marks the order shipped or delivered, the status changes in the store as well, and the customer sees it in their account.
03
One customer card instead of two
Before the person who calls is a stranger to the manager, although they have ordered from the store four times.
After the store customer is matched to the CRM card by phone and email, and the manager sees the whole history — orders, returns, complaints — before picking up the phone.
04
Balances and prices from accounting to the store
Before the store keeps selling an item that ran out, and the manager has to call and apologise.
After balances and prices come from your accounting system to the store on a schedule, and a sold-out item leaves the storefront before anyone orders it.